Delta Air Lines has returned to normal operations on July 25th, with no flights cancelled. The airline expects to continue normal operations from July 26th onwards.
Delta was the major American airline most affected by the system outage due to a security update by Crowdstrike, lasting the longest period of impact on operations.
The company is also making significant efforts to return the baggage that couldn’t be transported, with most having been returned. The average wait time for calls and messages related to booking features is less than 2 minutes.
For affected passengers, Delta continues to offer meal coupons, ground transportation costs, and lodging expenses as much as possible. For those affected between July 19th and 28th, Delta is refunding reasonable expenses incurred on purchasing tickets on other airlines, car rentals, and train tickets, excluding prepaid expenses. Travel plans during this period can also be changed or refunded.
Over 5,000 flights have been cancelled so far, and Bloomberg has reported an analyst’s prediction that the impact could reach $500 million. Reported here.
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