Air Canada Appoints Firas Al Osman as Chief Digital Officer

Air Canada has appointed Mr. Firas Al Osman as its Chief Digital Officer (CDO).

This marks the company’s first CDO appointment, wherein he will be responsible for formulating and implementing a comprehensive digital transformation strategy. Key areas of focus include improving customer experience, promoting efficiency and innovation, and enhancing operational processes and performance.

Mr. Al Osman joins Air Canada from a leading professional services organization. He has extensive experience in developing and leading large-scale digital transformation programs for major organizations across various industries, including airlines, financial services, insurance, and healthcare.

Mark Nasr, Vice President of Marketing & Digital at Aeroplan, and President expressed his excitement: “We are thrilled to welcome Mr. Firas to Air Canada. We look forward to working with him on exciting projects that improve ongoing efforts in customer experience and operational efficiency. In a world where digital transformation is accelerating, Mr. Firas’s extensive experience in digital strategy, technology, and innovation will propel our team’s efforts to deliver exceptional customer experiences and achieve strategic goals.”

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