Japan’s Ministry of Land, Infrastructure, Transport and Tourism Issues Strict Warning to ANA Holdings and 4 Subsidiaries for Multiple Procedural Deficiencies

The Japan Civil Aviation Bureau has issued a strict warning to ANA Holdings and four of its subsidiaries.

The companies receiving the warning are ANA Holdings, All Nippon Airways (ANA), Air Japan, ANA Wings, and Peach Aviation.

Numerous deficiencies were found in the notification and approval application procedures required by the Aviation Law, including collecting unauthorized fees for international checked baggage, collecting unreported domestic fares, unauthorized international fares, and failing to submit notifications or approval applications for business plan changes.

For domestic fares and charges, Peach collected unreported fares for passenger flights (August to September 2024), and ANA collected unreported fares for cargo transport (April to May 2024).

Regarding international fares and charges, ANA collected unauthorized fares for passenger flights (October 2023 to December 2024), excess baggage fees (July 2024 to May 2025), ancillary service fees (April 2025), unauthorized fares for cargo transport (April 2016 to June 2024), hazardous material handling fees (April 2016 to October 2024), and fuel and security surcharges (April 2016 to January 2025). Additionally, ANA collected unauthorized fees related to additional use of charter cargo planes (April 2020 to July 2023).

The Japan Civil Aviation Bureau has instructed to analyze the causes of these deficiencies, consider and implement necessary measures for recurrence prevention, and report by July 7.