East Japan Railway Company (JR East) will conduct a demonstration experiment at Tachikawa Station and Omiya Station in Saitama Prefecture to realize the “Midori-no-Madoguchi AI Support Service” (tentative name).
A device equipped with generative AI will organize and confirm passenger requests such as travel section, date and time, number of passengers, and applicable discounts through voice-based dialogue, making ticket purchases smoother. It will also support multilingual conversations. In the demonstration experiment, the generative AI will handle the confirmation and organization of customer requests, while ticket issuance itself will be handled by ticket office staff.
The experiment will be conducted at Tachikawa Station from July 20 to 22, and at Omiya Station from July 23 to 25. Around two devices will be installed at each station. Development partners are NEC and Gen-AX. In the future, JR East aims for an integrated process from confirming passenger requests to issuing tickets using devices equipped with generative AI.
In addition, starting in spring 2027, JR East will replace short-distance tickets in Japan from magnetic tickets to QR tickets and abolish magnetic tickets. By eliminating the magnetic layer on the back, QR tickets will help reduce environmental impact in the recycling process.
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This article was generated using automatic translation by GPT-4 API. The translation may not be accurate.
