On June 11, the Japan Tourism Agency imposed an administrative sanction on JR East View Tourism & Sales Co., Ltd., pursuant to Article 65, Paragraph 1 of Japan’s Travel Agency Act.
In relation to package tour contracts concluded no later than fiscal year 2018 and onward, the company collected from travelers amounts exceeding the handling fees for travel services that were posted at its branch offices, thereby violating Article 13, Paragraph 1, Item 1 of the Travel Agency Act. As a result, the Tohoku/Hokkaido Regional Headquarters was ordered to suspend operations for 18 days.
A hearing was held on June 4, and the sanction was imposed based on the findings.
Notice
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