H.I.S. Co., Ltd. (HIS), a major Japanese travel agency, has updated its response to the current situation in the Middle East.
For overseas package tours (Ciao, impresso) and overseas flight + hotel products (organized package tours), HIS will suspend all departures up to and including August 6 for trips to Qatar, the United Arab Emirates (UAE), Bahrain, Oman, and Jordan—destinations for which Japan’s Ministry of Foreign Affairs has issued a Level 2 or Level 3 Travel Advisory—as well as for trips transiting via Dubai, Doha, and Abu Dhabi.
For customers who have booked overseas air tickets, overseas flight + hotel (arranged tours), or overseas hotels, handling will be in accordance with the regular rules of the airlines, hotels, and local tour operators. If special measures are introduced due to a deterioration in the situation, those special rules set by each company will apply.
Cancellations made before a decision to suspend tour operations, as well as cancellations of travel to destinations other than the regions concerned, will incur cancellation fees in accordance with the standard terms and conditions.
