JR Central, JR West, and JR Kyushu will make changes to EX Service, the online reservation and ticketless boarding service for the Tokaido, Sanyo, and Kyushu Shinkansen lines.
The service will enable the sale of reserved seats on extra trains that are operated at short notice on the same day due to transportation disruptions. Until now, due to system limitations, extra trains operated on the same day have run with all standard-class cars as non-reserved seating, making it impossible to secure seats in advance. System upgrades will make it possible to reserve seats in advance. Tickets will not be available for purchase at station ticket offices or elsewhere. Eligible sections will be announced at a later date. Even after the service is launched, reserved seating may not be offered on extra trains depending on operating conditions and the section. The service is scheduled to launch in spring 2028.
In addition, services during late-night hours will be revised. Currently, users of Express Reservation and SmartEX cannot use the seat map to select seats between 11:30 p.m. and 5:30 a.m., and the number of passengers per booking is also limited. Under the revised service, seat selection will be available at all times during service hours. The reservation service will be unavailable from 11:45 p.m. to 12:05 a.m. and from 1:50 a.m. to 4:40 a.m. LINE de EX will not be included. The service is scheduled to launch in autumn 2027.
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