Thai Airways’ Board of Directors has approved compensation measures for passengers affected by operational disruptions caused by heavy rain and flooding in Bangkok from September 26 to 30.
Eligible passengers are those affected by delays, cancellations, or delayed baggage. Compensation will be determined on a case-by-case basis, taking into account individual circumstances and actual damages incurred, in accordance with relevant rules and laws. Affected passengers can apply for compensation and request documents required for insurance claims through the airline’s website. Thai Airways said it will expedite the review process and promptly notify passengers of the results.
Applications are also accepted at the Customer Care Center on the first floor of Building 3 at the airline’s headquarters on Vibhavadi Rangsit Road in Bangkok. It is open daily, including weekends and public holidays, from 8:30 a.m. to 4:00 p.m.
Thai Airways said it is committed to responsibly assisting affected passengers and providing appropriate support at every stage of the compensation process.
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