JATA Establishes Expert Committee and Compliance Hotline Following Member Misconduct

Japan Association of Travel Agents (JATA)

The Japan Association of Travel Agents (JATA) is establishing an expert committee and compliance consultation hotline in response to misconduct by its member companies.

This decision comes in the wake of repeated misconduct by members, including fraudulent receipt of employment adjustment subsidies and government travel support, as well as overcharging for contracted services from local governments. It also follows on-site inspections conducted by the Fair Trade Commission on five companies related to contracted projects with the city of Aomori.

Although JATA had already been conducting initiatives such as developing guidelines for compliance initiatives, classroom training for managers, and online training for staff, these efforts have been deemed insufficient. As a result, JATA is establishing an expert committee and a compliance reporting and consultation hotline.

The expert committee is set to include five members such as lawyers, certified public accountants, and university professors, and aims to be established within the year. The committee plans to compile interim measures for the prevention of recurrence within the fiscal year. The compliance consultation hotline started operating on December 8th.

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