Booking.com Comments on Facilitating ‘White Taxi’ Rides, Pledges Necessary Measures

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According to an investigation by this magazine, Booking.com, known for arranging illegal ‘white taxi’ services in Japan, has revealed that it is taking the necessary measures in response.

In the article dated December 11, ‘Exclusive: Booking.com Arranges ‘White Taxis’ at Domestic Airports,’ we reported on ‘white taxis’ being arranged for airport transfers booked through Booking.com without proper authorization. The company continued to send customers to a company known to arrange ‘white taxis’ at least until December 19, as reported in ‘their ongoing business.

A spokesperson for Booking.com stated, ‘Regarding the transfers mentioned, we comply with laws applicable in all of our markets, including Japan, in the operation of our services. Our contracts with partners involved in providing services on our platform, including airport transfer services, require full compliance with the laws and regulations of that country. Accordingly, we do take measures to temporarily suspend or remove taxi service providers from our platform when necessary. We would like to inform you that we are currently taking the appropriate steps to address the situation,’ the spokesperson commented.

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