Booking.com Offers Refunds and Discounts for ‘White Taxi’ Rides, Emphasizing ‘Gesture of Goodwill’

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Following a report by this magazine about the major travel reservation site Booking.com facilitating arrangements for illegal ‘white taxis’ in Japan, the company has issued full refunds for the rides in question, and in addition, has provided customers with a 10% discount on their next taxi booking.

Booking.com apology and discount offer

Booking.com, representing Booking Transport and the local travel agencies involved, sincerely apologized for not being able to deliver the type of vehicle that had been paid for, and as a consequence, refunded the full fare. The company further stated that offering a 10% discount on the next taxi reservation is a ‘gesture of goodwill.’

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