Japan Airlines (JAL) has announced that Mitsuko Tottori, currently Executive Vice President, will take over as President as of April 1st.
Yuji Akasaka, the current President, will assume the role of Chairman of the Board, while Yoshiharu Ueki, the current Chairman, will become a board member.
Tottori joined the airline in 1985, which was then known as Toa Domestic Airlines. Her career advancement at JAL includes positions such as Cabin Manager at the First Flight Service Office, Comprehensive Manager at the Safety Promotion Headquarters, Manager of the Second Cabin Crew Room at Narita’s First Flight Service Division, and Head of Narita’s Second Cabin Crew Division. She rose through ranks, serving as the Director of the Cabin Safety Promotion Division, Executive Officer and Head of the Cabin Division, Managing Executive Officer and Head of the Cabin Division, and from June 2023, has been serving as Executive Vice President in charge of Customer Experience, as well as the Group’s Chief Customer Officer (CCO).
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