The Civil Aviation Authority of Thailand (CAAT) has demanded an explanation from AirJapan, a new medium-haul international brand under ANA Holdings, for the cancellation of flight NQ2 from Bangkok/Suvarnabhumi to Tokyo/Narita on February 22.
The reason for the cancellation was a mechanical failure, requiring the wait for spare parts to be transported from Japan. Maintenance has been carried out upon the arrival of the spare parts on the same day.
According to AirJapan, there was an issue with the main landing gear before departure, leading to the cancellation of all four scheduled flights on February 22. The inauguration of the Tokyo/Narita to Seoul/Incheon route has been postponed to February 24.For more information.
CAAT has requested AirJapan to take appropriate measures for passenger compensation and to prepare emergency plans for cancellations. It also advised affected passengers who wish to claim compensation to consult with the Consumer Protection Board (OCPB).
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