ANA to Introduce Smartphone Compensation Procedures for Cancellations and Delays; New Self-Check-In Machines Next Autumn

All Nippon Airways (ANA) has made it possible to deal with compensation procedures for cancellations and delays via smartphones.

In the event of a cancellation or delay due to company reasons, reimbursement of advance payments, apologies, and compensation can be handled through the web site’s “Compensation Application”. This applies to those who receive guidance via SMS, email, app, or at the airport. For receiving compensation, choices include bank transfer, electronic money (Amazon Gift Cards, PayPay Money Lite, nanaco Gift, Edy Gift ID), miles, or ANA SKY Coins, and it’s also possible to check the status of applications.

Additionally, the current domestic flight self-check-in machines will be replaced with new ones that simplify functions. Although originally planned for discontinuation, their continued use was decided upon considering their usage situation. Machines equipped with check-in, seat change, mileage registration, and receipt issuance functions will be introduced around the autumn of 2025. Functions that are being discontinued will still be available through the website or app.

The congestion status of the Haneda Airport domestic terminal lounge can also be checked via the app or website. This will be expanded to the Narita Airport international terminal lounge within the fiscal year.

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