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Via Inn Prime Nihonbashi Ningyocho Faces Potential Data Breach through Unauthorized Access to its Booking.com Management System
It has been revealed by JR West Japan Daily Service Net and JR West Japan Via Inn that Via Inn Prime Nihonbashi Ningyocho may have suffered a data breach, as its Booking.com reservation management system received unauthorized access.
Following a report on November 25th from a user who received a suspicious message pretending to be the hotel, an investigation confirmed the unauthorized access. It was discovered that links to phishing sites were sent to some users who made reservations through Booking.com, via the management system’s chat feature.
The data potentially compromised includes reservation information for stays booked via Booking.com from November 26, 2023, to September 30, 2025. The breach is believed to have occurred when the hotel was led to a phishing email, resulting in the theft of its system’s authentication credentials. Measures such as password changes have been implemented to prevent further unauthorized access.
The translation may not be accurate.