Finavia, the airport operating company, has introduced a pilot security check wait time prediction service at Helsinki-Vantaa Airport starting in October.
The service predicts wait times for the next 12 hours, aiming to improve customer experience and provide a smoother journey. It also includes predictions about the number of passengers departing in 30-minute intervals. Passengers are advised to follow the airline’s instructions for arrival time at the airport.
Hanna Hamalainen, the director of passenger services and development, commented, “The predicted wait times are based on the number of passengers expected to pass through security checkpoints within the next 12 hours. The highest number of passengers passing through security checkpoints occurs between 6 a.m. to 9 a.m. and from 2 p.m. to 6 p.m.”
The service is available on the website and has been used approximately 100,000 times in two months, indicating there is a demand for it. The company is actively collecting feedback through a feedback form.
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