The U.S. Department of Transportation has imposed a fine of $2 million on JetBlue Airways for chronic delays.
This is the first time the U.S. Department of Transportation has fined an airline for chronic delays. According to the department’s regulations, it is forbidden to set an unrealistic arrival and departure schedule that does not reflect the actual times, aiming to prevent misleading consumers and unfairly capturing demand from competitors through unfair and anti-competitive practices. The rules define a flight as chronically delayed if it operates more than 10 flights per month, of which over half are delayed by more than 30 minutes or are canceled.
The Department of Transportation’s investigation found that between June 2022 and November 2023, JetBlue Airways had chronically delayed at least 145 times across four flights. Despite the Department of Transportation’s warning about chronic delays on the New York/John F. Kennedy to Raleigh-Durham route, JetBlue continued similar delay practices on three other routes. Over 70% of the total delays on these four routes were attributable to JetBlue Airways.
Half of the fine must be paid in cash to the U.S. Treasury. The remainder will be allocated to compensating passengers affected by delays or cancellations of three hours or more on flights that fall within the order or are operated within the next year, with a minimum compensation of $75 per person.
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