East Japan Railway Company (JR East) will suspend direct operations of the Yamagata and Akita Shinkansen to the Tohoku Shinkansen tomorrow, March 8, due to the vehicle separation issue that occurred on the Tohoku Shinkansen.
The Yamagata Shinkansen “Tsubasa” will turn back at Fukushima Station, and the Akita Shinkansen “Komachi” will turn back at Morioka Station, canceling direct operations between Yamagata Shinkansen from Fukushima to Tokyo Station and Akita Shinkansen from Morioka to Tokyo Station. The Yamagata Shinkansen “Tsubasa 121” and “Tsubasa 160,” which operate independently, will conduct direct operations between Tokyo and Shinjo Station.
For ticket refunds due to the suspension of the “Tsubasa” and “Komachi” services, passengers holding Shinkansen express tickets that include the suspended sections can obtain a refund at the Midori no Madoguchi within one year from the day after the use date. Those using Shinkansen e-tickets will be automatically refunded by the Ekinetto Support Center. Additionally, the “Travel Weekdays! JR East Tabi-Kyun Early Bird Pass” is also accepting refund or change of use start date without any fee.
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