Singapore Airlines and Salesforce are collaborating to offer customer service applications utilizing artificial intelligence (AI).
They will integrate Agentforce, Einstein for Service Cloud, and Data Cloud into the customer case management system. This aims to streamline customer service operations and provide personalized services. Generative AI will summarize past interactions and offer support guidance, leading to reduced average response times.
Additionally, they will co-develop AI solutions at Salesforce’s AI research hub in Singapore.
This initiative is expected to enhance customer experience, improve operational efficiency, generate revenue, and boost productivity.
