JR East to Conduct Facial Recognition Ticket Gate Pilot on Joetsu Shinkansen

JR East to Conduct Facial Recognition Ticket Gate Pilot on Joetsu Shinkansen

JR East will conduct a pilot test of facial recognition ticket gates on the Joetsu Shinkansen.

By this fall, walk-through ticket gates utilizing facial recognition technology will be installed at Niigata Station and Nagaoka Station. By eliminating the need to insert tickets or tap Suica cards, this aims to improve convenience.

Two types of gates will be installed: one at the Niigata Station Shinkansen east gate and one at the Nagaoka Station Shinkansen gate, each with one passage. The trial is targeted at holders of Shinkansen commuter passes between the two stations, and participants for the monitor test will be recruited. The test will verify and evaluate the coordination of the facial recognition technology’s precision, installation environment, pedestrian speed, and distance to the cameras. The trial period is planned to run until around spring 2026.

Based on the results of the pilot test, the target group will be expanded, and in line with this expansion, the enlargement of the area will be considered. By around spring 2027, experiments utilizing technologies other than facial recognition will be conducted on conventional lines. The goal is to achieve walk-through ticket gates within the next ten years.

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The translation may not be accurate.