JAL Ends LINE ‘JAL Message Support’ on September 17, Shifts to New Website Service

Wednesday, August 27, 2025

Japan Airlines (JAL) will terminate its ‘JAL Message Support’ through LINE and messaging services at 6 PM on September 17.

By integrating the current ‘Chat Automatic Response Service’ and ‘JAL Message Support’, a new ‘JAL Chat Support’ service will commence on the official website from September 18. If issues cannot be resolved by the chatbot, direct chat with an operator will be available.

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