Sunroute, a Japanese hotel brand, has ended the use of its “Gift Coupon” and will provide refunds.
Use ended as of September 30, and refund requests will be accepted from October 1 through December 30. If no request is made within this period, refunds cannot be issued.
The refunds are based on Article 20, Paragraph 1 of Japan’s Payment Services Act, and requests can be made at hotel locations or by email. At hotels, refunds will be paid in cash for the coupon’s face value; for email requests, refunds will be made by bank transfer after the coupon is mailed in.
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