Expedia Group will enhance the support functions of Expedia TAAP (“Kuma no Te”), its affiliate program for travel agencies in Japan.
Agents will respond immediately to flight cancellations, hotel overbookings, and weather-related itinerary changes. Phone and chat support are available 24/7, and phone calls are answered on average within 15 seconds.
Going forward, the company will leverage AI to further advance support. It is developing human-in-the-loop tools and strengthening systems to better meet agent needs.
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