Japan Airlines (JAL) has revealed that the reservation system for its “Same-Day Baggage Delivery Service” was accessed illegitimately, and that personal information of up to 28,000 users may have been leaked.
At 9:00 a.m. on February 9, airport staff notified the responsible department that the service could not be used normally, and at 10:20 a.m. on the same day, the reservation function was suspended. When the system operations department checked the access logs, it confirmed that a reservation error for the service occurred at 6:18 p.m. on February 8, and that unauthorized access took place at 0:40 a.m. on February 9.
The information that may have been leaked concerns people who used the service on or after July 10, 2024, and includes names, email addresses, phone numbers, JMB frequent flyer numbers, flight reservation information, and delivery information. Credit card numbers and passwords are not included.
The service will remain suspended until its safety can be confirmed. JAL states that there is no impact on other services.
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