Japan Airlines (JAL) has announced that a system glitch has occurred in the payment process for additional charges when waitlisted passengers upgrade on the same day on domestic flights.
As the payment of the additional amount cannot be completed properly via the website or the app, passengers who receive an upgrade offer are being asked to pay the additional amount at the airport’s upgrade waitlist calling area.
Same-day upgrades can be requested through the official website or app from 3 hours before departure until 20 minutes before departure on the day of travel. The fee varies by route: upgrading from Economy Class to Class J costs between 1,100 and 3,300 yen; from Economy Class to First Class costs between 12,100 and 15,400 yen; and from Class J to First Class costs either 9,900 or 12,100 yen.
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