At Tokyu Harvest Club, a members-only resort hotel brand operated by Tokyu Fudosan (Tokyu Land Corporation), issues with the online reservation system are continuing.
Since the system renewal carried out on April 1, technical problems have persisted, and as of today, April 6, there is still no prospect for restoration. For the entire day on the 6th, online reservations, the reservation center, the support center, and reservation operations at each facility have all been suspended. Guests wishing to cancel reservations for April 6 and 7 are being asked to contact each facility directly.
Tokyu Harvest Club has indicated that, when reservation services resume, they plan to introduce a phased reopening or advance notice to members in order to ensure fairness. The company stated, “We sincerely apologize for the inconvenience and trouble caused to all our guests. We are working to resolve the system issues. We kindly ask for your continued patience until operations are restored.”
Tokyu Harvest Club is a membership-based resort hotel brand of Tokyu Fudosan. Sales are handled by Tokyu Resort, and the brand operates hotels in resort areas across Japan’s main island of Honshu.
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