Resorttrust announced that its website was illegally accessed by an external third party, resulting in the external leakage of some personal information stored on its servers.
The company became aware on October 6 that its website system had operated abnormally between approximately 8:30 p.m. and 11:30 p.m. on October 5. Following an investigation, it confirmed on October 7 that information had been leaked as a result of unauthorized access. It immediately took measures to block the unauthorized access.
The leak was confirmed to involve approximately 26,000 records of Resorttrust Group member information and approximately 36,000 records of information on guests who booked stays at The Kahala Hotel & Resort Yokohama. The information did not include usage histories, medical information, credit card information, bank account information, email addresses, or identity verification documents.
There has been no direct impact on the operation of hotels and other facilities across Japan, and services are continuing as usual. The company said that reservations and stays will not be affected.
Customers confirmed to have been affected by the leak will be notified individually in sequence. Based on the findings of an investigation by an external specialist organization, the company will address vulnerabilities in the affected systems, strengthen its monitoring framework, and review network access privileges.
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