AIRDO announced that an external email delivery service it uses was subject to unauthorized access by a third party, resulting in the leak of personal information.
Up to 673,920 email addresses were leaked. At this time, no leaks of names, addresses, telephone numbers, passwords, credit card information, or other data have been confirmed.
As a result, email delivery has been suspended since October 31 for emails regarding reservation details, flight operation status for booked flights, My AIRDO, and various inquiry forms, including the comments and requests form.
AIRDO advises customers to make a note of the reservation number displayed on the reservation screen, as it will be required for subsequent procedures. The airline also asks customers to directly check the official website’s “Reservation Confirmation” and “Arrival/Departure Information and Flight Outlook” pages for each type of information.
