WILLs announced that the system environment of its points service, NetMile, was subject to unauthorized access by a third party, and that some personal information of its members may have been leaked externally.
Up to approximately 5.49 million people may be affected, including information on former members who have canceled their memberships. The information that may have been included consists of names, email addresses, and other information related to reward exchanges, although the types of information stored vary by member. The company does not hold credit card information or My Number card information.
At this time, there have been no confirmed cases of member information being published or disseminated online, nor any damage caused by misuse of the information.
To prevent secondary damage and strengthen security measures, the company has suspended the NetMile and Sugotama websites. It is urging users to beware of suspicious emails, SMS messages, and phone calls impersonating the company, financial institutions, or points exchange partners, and to avoid accessing URLs listed in such communications or entering passwords or PINs.
The incident occurred in the NetMile business, which originated from a former subsidiary. This business operates on a system infrastructure and administrative authority framework separate from those used for the shareholder management platform business. As a result, the company says that no information leaks or impact on service provision have been confirmed at this time for its core services, Premium Yutai Club, IR-navi, and IR-port.
The company will notify affected members and report the matter to Japan’s Personal Information Protection Commission in accordance with relevant laws and regulations. It expects the impact on its financial results for the fiscal year ending December 2026 to be minimal.
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