Travel technology company Dohop has launched TravelSure, a service that helps passengers rebook their travel when direct flights are delayed or canceled. The service is available to travel agencies, travel retailers, and airlines.
When a delay exceeds three hours, guidance and customer support are automatically initiated. Users can rebook onto the earliest available flight from among participating airlines, rather than being limited to the airline that operated the original flight. Dohop provides 24/7 multilingual human support and assists with self-service rebooking.
Until now, Dohop has offered ConnectSure for passengers who miss connections on self-arranged itineraries or itineraries connected through methods other than traditional interline arrangements. TravelSure extends this system to direct-flight travelers. ConnectSure has also begun to be offered as an option that all travelers can use independently.
Partner companies can offer the service as a digital experience tailored to their own brands. As with ConnectSure, travelers retain their right to refunds or compensation from airlines.
Dohop is headquartered in Reykjavik, Iceland. Its Connected Travel platform is used by more than 100 airlines and travel partners, including Air France, Air Transat, easyJet, Scoot, Vueling, and Wizz Air.
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