Lufthansa and Fraport have opened the “Gate of the Future” at Terminal 1 of Frankfurt Airport.
Gate A16 has been completely renovated to serve as a testing ground for new services. The gate features large wall-mounted monitors and a 360-degree display showing departure times, boarding status, baggage information, and real-time gate change updates. Passengers can access digital self-service options and the Lufthansa app via QR codes.
Rather than using fixed counters, staff move around the gate to approach passengers and assist with inquiries, seat assignments, upgrades, and booking changes. The tablets they carry provide access to multiple boarding systems through a single interface. Automated gate announcements can also be managed centrally.
The space has also been redesigned. In addition to “work cubes” that provide privacy for working, the gate is furnished with sofas and selected artworks, creating an atmosphere closer to that of a lounge than a conventional waiting area.
Based on the results of the trial, the two companies will determine whether to introduce elements that prove popular with passengers at other gates and locations.
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