Japan Airlines (JAL) announced that due to a cyberattack-induced system malfunction, 2 flights have been canceled and 64 flights have been delayed.
On December 26th, at 7:24 AM, the company’s network devices, which connect internal and external networks, were subjected to a cyberattack. At 8:56 AM, the routers causing the failure were temporarily shut down, and by 1:20 PM, the system was restored. The malfunction was caused by a massive data transfer, and there has been no leakage of customer data or virus-related damage.
As a result, 53 domestic flights were delayed by up to 1 hour and 26 minutes, and 11 international flights were delayed by up to 4 hours and 2 minutes. Due to the unlikelihood of being able to operate within airport operating hours, the cancelation of JL287 from Tokyo/Haneda to Izumo and JL126 from Osaka/Itami to Tokyo/Haneda was decided.
Ticket sales for domestic and international flights scheduled for today have been resumed after a temporary suspension. Services such as same-day upgrades via the domestic line website or app and the same-day airport standby service have been halted. Special handling of flight tickets is being carried out.
