JAL Digital and Japan Tata Consultancy Services announced that they have signed a comprehensive Strategic Partnership Agreement (SPA) to accelerate digital transformation (DX) within the JAL Group, the Japanese airline group.
Since concluding their first partnership in 2019, the two companies have collaborated on a wide range of projects, including the renewal of the passenger service system (PSS) through the SAKURA Project and system integration support for ZIPAIR Tokyo, a Japanese low-cost carrier under the JAL Group. This new agreement shifts their relationship from conventional, ad-hoc project-based contracts to a comprehensive and long-term partnership, aiming to maximize volume benefits, streamline ordering procedures, and shorten lead times.
The four main initiatives are: securing a prioritized and stable response structure in the areas of development, PM/PMO, and maintenance/operations; improving productivity by leveraging AI and the scale advantages of global operations; dispatching highly skilled personnel with expertise in global solutions such as Amadeus and in IT to JAL Digital; and implementing a next-generation DX talent development program for JAL Digital employees, including on-site stays in India.
Keisuke Suzuki, President of JAL Digital, commented, “Through this strategic partnership, we will further shorten development lead times and enhance our ability to respond to change. By combining the aviation business expertise that the JAL Group has cultivated in Japan with the global technological capabilities of Japan Tata Consultancy Services, we will accelerate the creation of new value.”
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