H.I.S. (HIS) has announced its medium-term management plan, “HIS Group Vision 2030,” covering fiscal years 2027 through 2030.
Looking ahead to 2030, the 50th anniversary of its founding, the company aims to build a portfolio in which diverse businesses generate synergies, leveraging the foundations cultivated in its travel business. Numerical targets for the final year of the plan are: total transaction volume of 1 trillion yen (144% compared to fiscal 2025), net sales of 500 billion yen (134% compared to the same year), EBITDA of 35 billion yen, operating income of 25 billion yen (215% compared to the same year), operating margin of 5.0%, equity ratio of 20%, ROIC of 7%, ROE of 20% or higher, and a dividend payout ratio of 25% or higher.
The business portfolio will be reorganized into three categories: “Core Domain,” “Next Core Domain,” and “Growth Domain.” In the Core Domain (travel business for Japanese customers, handling of Japanese customers by overseas subsidiaries, insurance, and advertising business), the company will pursue more advanced business models and improved productivity, targeting net sales of 310 billion yen and operating income of 20 billion yen in fiscal 2030. In the Next Core Domain (hotel business, global travel, inbound travel to Japan, regional business, and corporate business), it will promote global cross-selling and a shift to higher-margin models, aiming for net sales of 250 billion yen and operating income of 15 billion yen (238% compared to fiscal 2025). In the Growth Domain (non-travel and new businesses, including M&A and CVC investments), it will push forward a new portfolio strategy through diversification, targeting net sales of 30 billion yen and operating income of 3 billion yen (1,445% compared to fiscal 2025).
The policy banner is “Transformation through Collaboration between AI/Technology and People,” with action plans that include maximizing LTV through hyper-personalization, business expansion utilizing its global network, entry into new fields through M&A, investments, and alliances, promotion of diverse human resources, and establishment of a proactive group governance structure. As examples of implementing AI Transformation (AX), the company expects that demand-forecast-based dynamic pricing will increase net sales by more than 3% and reduce workloads by more than 20%, while hyper-personalization will improve HIS recommendation scores by more than 15% and reduce man-hours for responding to inquiries by more than 30%.
In its group-wide M&A strategy, HIS is targeting a total investment of 40 billion yen, acquisitions of 25 companies (including 5 listed companies), net sales of 45 billion yen, and EBITDA of 4.5 billion yen by fiscal 2030. Regarding shareholder returns, the company plans to enhance its shareholder benefit program starting from the first half of fiscal 2027, and is considering introducing benefit tiers based on the number of shares held and creating new benefits for long-term shareholders.
