JR West will implement fee-free refunds and changes to the valid period for tickets until January 5th due to the earthquake with its epicenter in Ishikawa Prefecture, which may continue to cause train service suspensions.
The tickets eligible for this offer include those whose validity period includes January 1st to 5th for JR West conventional lines and the Sanyo Shinkansen, as well as the Hokuriku Shinkansen (between Kanazawa and Joetsu-Myoko stations). This also includes tickets used for the same itinerary. Passengers must present their tickets and request the refund or change within one year from the date of travel.
For internet reservations, customers should log in to Express Reservation, Smart EX, or e5489, where procedures are guided on the top page after login. For travel products purchased through travel agencies, it is necessary to contact the agency.
