JR West and Nankai Electric Railway Launch Joint Pilot Project for AI Guidance System Operated by User Devices at Kansai Airport Station

AI guidance system display at Kansai Airport Station

JR West and Nankai Electric Railway have begun a joint demonstration experiment for a ‘User Device Operated AI Guidance System’ at Kansai Airport Station on January 11th.

By scanning the QR code displayed on the installed system with a smartphone, users can input questions in various languages. Depending on the content entered, an AI assistant provides directions through text and speech, offering guidance on station facilities, nearby amenities, and transfer information. The system accepts inputs in 16 languages and provides responses in both Japanese and English. The service is operational from 5:30 AM to 11:00 PM, and the experiment is scheduled to run until March 27th, with plans for JR West to continue it thereafter.

According to the companies, the number of passengers getting on and off at Kansai Airport Station in November has exceeded the figures from the same month in 2019. Both companies aim to provide a safer, more secure, and more comfortable station environment.

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