ANA Holdings’ new medium-haul international brand, AirJapan, posted an apology on its website to those who were planning to use flight NQ2 from Bangkok/Suvarnabhumi to Tokyo/Narita on February 22.
The flight was cancelled at 2:55 AM local time due to a malfunction identified in the main landing gear prior to departure, despite efforts to carry out maintenance work. The company has only one aircraft in its fleet and offered no compensation to its passengers.
On the same day, the Civil Aviation Authority of Thailand (CAAT) also demanded an explanation and urged AirJapan to take appropriate measures for passenger compensation and to prepare an emergency plan for cancellations. They have informed affected passengers that they can consult the Office of the Consumer Protection Board (OCPB) if they wish to claim compensation.
AirJapan stated, “We have no words to apologize to our customers who were waiting at the boarding gate and faced insufficient explanations and announcements. We caused a significant inconvenience and discomfort by making customers wait for a long time during the late hours and ultimately cancelling the flight. We are currently preparing to apologize and address the inconvenience caused to passengers who were scheduled to board the said flight.” Plans are being made to guide affected passengers individually.
