JR East Expands Services for International Visitors: Introducing Mobile Suica and Ticket Vending Machine Pickup for Japan Rail Pass

JR East is enhancing its ticket services to allow international visitors to use bullet trains and express trains seamlessly, improving convenience.

The “Welcome Suica Mobile” app will be released in spring 2025. It will be available in English and can be used on iPhones and Apple Watches. By spring 2026, the plan is to enable ticketless rides for designated seats on bullet trains and conventional lines.

Additionally, this summer will see the launch of “JR EAST Rail PASS Search”, providing guidance on the optimal railway pass through a multilingual website by entering travel itineraries and destinations.

By spring 2026, a system will be introduced to enable the collection of the “Japan Rail Pass” without having to queue at counters, aiming to alleviate congestion. The new system will verify passports and entry stamps through image recognition and automatically issue passes and reserved seats.

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