Toyoko Inn is alerting customers to problems arising from room allotments provided to their affiliates being resold on some overseas travel booking sites.
Troubles reported include reservation status not being communicated to hotels on overseas booking sites like Agoda, rooms not being secured, incorrect room or date information being sent, a time lag of several days from reservation completion to hotel notification causing reservation confirmation issues at the hotel, and rooms being sold at significantly higher prices than those set by the hotel.
Therefore, users are being asked to contact the travel reservation site where they personally made their booking for inquiries.
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