Japan Airlines (JAL) fully revamped its “JAL app” on April 15.
The screen layout has been redesigned with an emphasis on operability and clarity. Depending on the itinerary, the home screen display changes from reservation confirmation to check-in and the security checkpoint closing time, and notifications also provide information such as delays and boarding gate changes.
In addition, users can now check in advance the timing of in-flight meal service and the available in-flight entertainment content, and it has been made easier to connect to in-flight Wi-Fi from the app. Everything from viewing the latest campaign information and travel destination recommendations to making reservations can now be completed within the app, and it is easier to see at a glance the number of miles held, JAL Life Status points, and how many more are needed to reach the next status level.
When earning miles through everyday shopping and other activities, it is now easier to switch to the JAL Mileage Bank (JMB) app, linking travel-related and everyday use. The core system has also been completely renewed to reduce startup errors and display delays, and to enable user requests to be reflected in shorter development cycles.
A commemorative campaign for the app renewal will be held around May. A lottery will be conducted for prizes, targeting those who download the app for the first time and those who use the app and board JAL domestic flights during the campaign period.
Under the banner of “New JAL Digital Experience,” the company is renewing its main websites and apps. As the first phase, the “JAL Mileage Bank app (JMB app)” was released on November 27, 2025, and going forward, the official website will be revamped sequentially from June, followed by the corporate website in June.
