All Nippon Airways (ANA) has announced that an issue has occurred in which online check-in is not available for itineraries that include domestic flights operated by partner airlines.
For reservations that include flights operated by partner airlines, even if the first segment (operated by another airline) has already been boarded, there have been cases where passengers are unable to complete online check-in for subsequent ANA flights via the ANA website or ANA app when processing those later segments. ANA also reports cases where the check-in status is not displayed on the screen, making it impossible to make various changes or issue boarding passes.
If the above error appears and you are unable to complete online check-in via the website or app, ANA is asking passengers to check in on the day of departure at an airport self-service check-in machine or at an airport counter.
