Japan Airlines (JAL) has announced that, as a result of its investigation into the unauthorized access incident involving the reservation system for its “Same-Day Baggage Delivery Service,” no personal information was leaked.
There was no unauthorized access from outside the company. Instead, during maintenance and management work, an employee of the contracted system maintenance operator accidentally deleted data. Fearing discovery of this erroneous operation, the employee then deleted or altered records related to the erroneous data deletion from the access logs of the baggage system. Contrary to the initial announcement, there was no external leakage of personal information for up to 28,000 users.
JAL stated, “We sincerely apologize for any concern this matter may have caused our customers and all concerned parties. Going forward, we will further strengthen our management framework for contractors and work to prevent any recurrence.” The service will resume at 10:00 a.m. on February 20.
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