East Japan Railway Company (JR East) has announced that it discovered cases where passengers were mistakenly charged fares when using Toei buses and streetcars with the “Tokyo Free Ticket.”
The issue affects people who purchased the “Tokyo Free Ticket” with Suica or Mobile Suica on or after March 14 and used Toei buses and Toei streetcars within the free travel area. A total of 239 tickets were sold under these conditions. Tickets sold on or before March 13, or tickets purchased with PASMO or as paper tickets, are not affected.
JR East became aware of the problem at around 10:00 a.m. on March 16, and from around 11:30 a.m. the same day, they began sequentially suspending the sale of the “Tokyo Free Ticket” via Suica and Mobile Suica.
The company believes that the cause of the incident is a failure to share sales information related to the “Tokyo Free Ticket” from JR East to the Bureau of Transportation of the Tokyo Metropolitan Government; however, the details are still under investigation. Refunds will be provided sequentially to affected passengers, and details on how this will be handled will be announced later on the company’s website and through other channels.
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