All Nippon Airways (ANA) has revealed that there are some restrictions on international flight functions due to the renewal of its website. The website renewal is scheduled for April 15 for international flights and May 29 for domestic flights.
It is not possible to register the mileage number of partner airlines when making a new reservation, and award tickets cannot be booked for a single child. When a reservation includes a child, the child is displayed as the representative. Errors have also occurred when entering passenger information on some operating systems.
When using ground transportation such as trains or cars and not booking consecutive itineraries, the connecting time may not be considered by the system. Additionally, when a refund is processed with ANA SKY Coins, the refund amount is not displayed, though the refund is executed properly.
When a seat is available for an upgrade waitlist, “Upgraded” is displayed on the reservation details screen. Due to system malfunctions, reservation changes and online check-in may not be available.
The option to decline in-flight meals cannot be selected when making a new reservation, and when meals are requested on partner airline-operated flights, their details are not displayed.
For reservations with pets, online upgrades cannot be made. The pet registration must be removed once to perform the upgrade operation, and after completion, pet registration is required again.
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