Global travel distribution platform Travelport has announced that it has entered into a strategic collaboration with IT services giant Cognizant and Anthropic, the developer of the AI model “Claude,” to modernize software development, testing, and maintenance across its travel retailing and distribution platforms.
As legacy-era travel reservation systems are increasingly unable to meet travelers’ AI-driven search needs, this collaboration aims to bridge the gap between travelers’ AI-based travel requirements and finalized bookings. Centered on Travelport’s platform “Travelport Trip Services,” which handles reservations, changes, refunds, and servicing, the initiative will leverage an MCP (Model Context Protocol)-based architecture to build a mechanism that can directly convert conversational requests from travelers into confirmed bookings with real-time seat and room availability. The first customer-facing features are expected to be brought to market within this year.
For travel agencies and travel management companies (TMCs), many currently manual, judgment- and verification-intensive tasks can be automated. According to Travelport’s customers, even reducing an agent’s daily workload by just one hour across a large TMC can lead to productivity gains amounting to several million US dollars per year.
Cognizant has integrated Anthropic’s Claude into its own engineering platform and is using it for AI-assisted code development, test creation, and pull request reviews. Claude’s large context window enables analysis of Travelport’s code base and visualization of embedded business logic, which is expected to significantly shorten software delivery cycle times. This initiative expands the strategic partnership between Cognizant and Anthropic that was announced in November 2025.
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