Kansai Airports will launch the operation of the “Call to Gate” system in conjunction with the opening of the new international commercial area in Terminal 1 at Kansai International Airport in Japan.
“Call to Gate” is known as a system that shortens the time passengers spend waiting near the boarding gate and increases the time they can spend in commercial areas. In March 2025, VINCI Airports, an investor in Kansai Airports, announced that it would introduce this system at Kansai International Airport, stating that it will enhance passenger comfort and enable optimal gate allocation. In Europe, the system has already been introduced at airports such as London Heathrow Airport.
From June 2, the timing of boarding gate announcements will be changed from 3 hours before the scheduled departure time to 2 hours before. Depending on operational conditions, this may be adjusted as needed in the future. Boarding gates can be checked on monitors inside the terminal, and additional monitors have been installed in line with the renovation.
By doing so, the time passengers spend in the central area, where many commercial facilities are concentrated, before heading to the boarding gate will increase. Kansai Airports aims to enhance the passenger experience by providing an environment where travelers can enjoy shopping and dining.
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