Complaints Over Business Class Seats Similar to Economy on Thai Airways, CAAT Orders Improvements

Thai Airways Aircraft (Airbus A320)

The Civil Aviation Authority of Thailand (CAAT) has announced it is investigating complaints from passengers who purchased business class tickets on Thai Airways, but were assigned seats that were exactly like those in economy class.

The issue has arisen as Thai Airways is gradually replacing flights operated by Thai Smile with Airbus A320 aircraft. Consequently, when booking through the Thai Airways website, passengers were not informed that the seats they were reserving in business class were actually economy class seats with the middle seat left vacant.

Thai Airways is contacting affected customers to offer changes or refunds. The CAAT has instructed Thai Airways to clearly communicate the details of their services to customers.

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