Qatar Airways is implementing a new application for cabin crew members as part of its digital transformation efforts.
As an initial step, mobile devices will be distributed sequentially to 15,000 cabin crew members, providing access to operational and customer information, service details, and offering a personalized experience. The scope will be gradually expanded to include Hamad International Airport, overseas airports, and lounges.
The application allows crew to access profiles of passengers including Privilege Club and oneworld Alliance members, special service requests, and individual preferences. It also facilitates access to digital training materials.
In 2023, Qatar Airways collaborates with Google Cloud to improve customer experience and to implement data analytics and artificial intelligence solutions for sustainability.
